How to create an Incident 

1. Overview

In this article you will learn how to create and manage incidents in Involv Manager. This guide covers creating an incident, translating content into multiple languages, configuring notification settings, assigning severity levels, and scheduling incident start and end dates.

2. What you'll learn

• How to access and manage your intranet incidents 

• How to create a a new incident

• How to configure your Incident settings

3. Watch interactive tutorial

Watch the interactive demo below to follow each step by step.

4. Step-by-step instructions

Step 1 - Create an Incident

1. Click the Involv Manager toggle to open the side navigation panel.

2. Select Manage Content.

3. Click Incidents in the sidebar.

4. Click Add to create a new incident.

5. Enter a title for the incident.

Step 2 - Edit and Translate the Incident Title and Description 

1. Click the Translate button to enable language translation for the incident title.

2. Enter the full incident description in the Rich Text editor.

3. (Optional) Add a hyperlink to the incident description and choose whether it should open in a new tab.

4. Click Confirm, then click OK to save the translation.

5. Click Back to return to the incidents list.

Step 3 - Configure your Incident Settings

1. Select the urgency level: Regular, Warning, Urgent, or Solved.

2. Click Pick a date to set the start date, then click Save.

3. Click Pick a date to set the end date, then click Save.

4. Enter a number to define the display order of the incident.

5. Toggle Show Pop-up to enable a pop-up notification.

6. (Optional) Select an Audience to target a specific group. Leave blank to show the incident to all users.

7. (Optional) Configure a Button and Button URL for additional information.

Step 4 - Finalize

1. Click Save to apply all changes.

2. Click Close to exit the incidents editing panel.

    

5. Additional guidance

To configure the Incidents webpart on your landing page: 

1. Open your page in edit mode 

2. Open the properties panel of your Incident web part. 

Please find hereafter an overview of the properties you can manage 

Involv Release v5.3